@Bhopal, Madhya Pradesh

Engineering Entrance/ IIT-JEE, Exam coachings in Bhopal

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Communication skills, Interview Preparation, Leadership Skills, Personality Development, Soft Skills Development; Exp: More than 15 year
Paramount Institute
Bhopal
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Class 11th/ 12th Tuition, Class 9th/ 10th Tuition, Commerce, Economics, Elementary (Class 1 - 5 Tuition); Exp: 2 year
Pratham Dubey
Online (Service provider based in Saharanpur)
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Biology, Chemistry, Class 11th/ 12th Tuition, English, Graduation/Masters Tuitions; Exp: More than 5 year
Shree Tanuja Foundation
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School tuition/ Subject classes, Software/ Mobile App Dev Training, Exam coachings, Cloud/ Network Certifications, Career development
CAD CAM tutorials
Online (Service provider based in Bengaluru)
Published:9 hours ago,  
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Engineering Entrance/ IIT-JEE, Entrance Coaching/ NEET, Class 11th/ 12th Tuition, Mathematics, Physics; Exp: More than 15 year
Dipak Bhattacharjee
Online (Service provider based in Shiliguri)
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Class 11th/ 12th Tuition, Class 9th/ 10th Tuition, Mathematics, Middle Class (6th -8th) Tuition, Nursery and KG Tuition; Exp: More than 5 year
mohit kashyap
Online (Service provider based in Ghaziabad)
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Divyansh gupta
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Elementary (Class 1 - 5 Tuition), Chemistry, Science, Middle Class (6th -8th) Tuition, Class 11th/ 12th Tuition
EXCELLENCE ACADEMY
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Published:14 hours ago,  
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Drawing competition
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Accounting, Economics, Mathematics, Commerce; Exp: More than 5 year
Davinder Singh
Online (Service provider based in New Delhi)
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CA/ CS Exam, Exam coachings, Others Academics/ Career services; Exp: More than 5 year
Ranjeet Kunwar
Online (Service provider based in New Delhi)
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Class 9th/ 10th Tuition, Graduation/Masters Tuitions, Mathematics, Middle Class (6th -8th) Tuition, Sanskrit; Exp: More than 10 year
Achintya Maths tution
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WISDOM Career Education
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irfankhan
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Class 9th/ 10th Tuition, Elementary (Class 1 - 5 Tuition), English, Mathematics, Middle Class (6th -8th) Tuition; Exp: More than 15 year
Sanjay Verma
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StudyBurse
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Chemistry, Physics, Science, English, Middle Class (6th -8th) Tuition; Exp: More than 5 year
VISHAL TUITION CLASSES, ASANSOL
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IELTS, Exam coachings, Career development; Exp: More than 10 year
Nimish Maheshwari
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Communication skills, Interview Preparation, Leadership Skills, Bank Exam, CA/ CS Exam; Exp: More than 5 year
Studygrad Institute
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Ranjeet Kunwar
Online (Service provider based in New Delhi)
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TODAY'S INSIGHT

4 tips when talking to customer over phone in Bhopal

In today's world, the phone has become the most important means of communication for any service provider. Every customer likes to first contact the service provider on the phone, and then only if he is satisfied, the deal is made. Therefore, by paying attention to the small aspects of communicating on the phone, we could not only build good relationships with our customers but also increase our income.

So what are these 4 tips that we need to keep in mind while talking on the phone?

1.
First, keep a positive attitude while talking on the phone.

If you receive a phone call from a new number, always assume it's a potential customer.

So, when you pick up the call, your voice should be positive and cheerful.

If you are busy or unable to talk at that time for any reason, it is better not to pick up the call. But as soon as you get a chance, make sure to call-back. Keep in mind that you may lose customers if you delay too much in calling them back.

2.
Secondly, listen carefully to the customer and give clear answers.

Be on a listening mode with the customer on phone.

Do not use speaker-phone, unless it is neccesary.

The customer expects you focus on his problem, so do that.

You may ask questions to better understand the customer's needs. For Eg:"Yes, I understand. You need a piano-teacher for your child. How old is your child?"

3.
Thirdly, be honest with the customer and offer the most appropriate solution to his query.

After fully understanding the customer's needs, offer your solution. Always be mindful of what is the best for the customer.

Even if you can not provide the service that the customer is looking for, you may make a helpful suggestion. For Eg:"Yes, I understand. You need a piano teacher for your child. But I only teach guitar. Although, I know a very good piano teacher. If you want, I can share his phone number?"

If you can serve the customer, inform him of your availability and confirm with the timing as well. For Eg:"Sure, I can start the class from next week. Would you prefer Wednesday evening at 6 pm or Friday evening at 7 pm?"

4.
Lastly, ensure the customer’s satisfaction.

Before ending the call, make sure that the customer understands all the information you have provided. At the end, you should ask:"What else can I help you with?"

End the call by saying ‘thank you’ after answering the last question:"Thank you for calling me"

Hope these tips will help you in strengthening your relationship with your customers and increase your sales.