@Surat, Gujarat

Laundry services in Surat

(5 results found)
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Laundry services; Exp: More than 5 year
Iqbal Ahmed
Online (Service provider based in Bhopal)
Published:  1 month ago
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Laundry services; Exp: 2 year
FABRICO LAUNDRY
Online (Service provider based in Kochi)
Published:  1 month ago
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Laundry services, Shoe Repair; Exp: 3 year
THE SHOE CARE COMPANY
Online (Service provider based in New Delhi)
Published:  2 months ago
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Laundry services; Exp: More than 5 year
Washmart Manikonda
Online (Service provider based in Hyderabad)
Published:  4 months ago
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Laundry services; Exp: 3 year
Laundry Place Viman Nagar
Online (Service provider based in Pune)
Published:  11 months ago

TODAY'S INSIGHT

4 tips when talking to customer over phone in Surat

In today's world, the phone has become the most important means of communication for any service provider. Every customer likes to first contact the service provider on the phone, and then only if he is satisfied, the deal is made. Therefore, by paying attention to the small aspects of communicating on the phone, we could not only build good relationships with our customers but also increase our income.

So what are these 4 tips that we need to keep in mind while talking on the phone?

1.
First, keep a positive attitude while talking on the phone.

If you receive a phone call from a new number, always assume it's a potential customer.

So, when you pick up the call, your voice should be positive and cheerful.

If you are busy or unable to talk at that time for any reason, it is better not to pick up the call. But as soon as you get a chance, make sure to call-back. Keep in mind that you may lose customers if you delay too much in calling them back.

2.
Secondly, listen carefully to the customer and give clear answers.

Be on a listening mode with the customer on phone.

Do not use speaker-phone, unless it is neccesary.

The customer expects you focus on his problem, so do that.

You may ask questions to better understand the customer's needs. For Eg:"Yes, I understand. You need a piano-teacher for your child. How old is your child?"

3.
Thirdly, be honest with the customer and offer the most appropriate solution to his query.

After fully understanding the customer's needs, offer your solution. Always be mindful of what is the best for the customer.

Even if you can not provide the service that the customer is looking for, you may make a helpful suggestion. For Eg:"Yes, I understand. You need a piano teacher for your child. But I only teach guitar. Although, I know a very good piano teacher. If you want, I can share his phone number?"

If you can serve the customer, inform him of your availability and confirm with the timing as well. For Eg:"Sure, I can start the class from next week. Would you prefer Wednesday evening at 6 pm or Friday evening at 7 pm?"

4.
Lastly, ensure the customer’s satisfaction.

Before ending the call, make sure that the customer understands all the information you have provided. At the end, you should ask:"What else can I help you with?"

End the call by saying ‘thank you’ after answering the last question:"Thank you for calling me"

Hope these tips will help you in strengthening your relationship with your customers and increase your sales.

FAQs

1.
What is PostLo?

PostLo is an online platform for posting and searching for local posts.You can create a post quickly and easily, and publish it on PostLo. You can search from hundreds of posts, filter them as per your needs, save your favorite posts and even share them with others. PostLo showcases your city and your needs. It’s a quick way to advertise your business or search for your needs.

2.
Do I need to Login in PostLo to create a post?

Yes, you need to create a login to create a post in PostLo. This is required as you will have all your posts in your profile, from where you can manage (edit, delete, share) them.

3.
I don’t have an email id; how can I create a Login in PostLo?

You can sign up for PostLo by logging in using a (A) Google or Facebook account or (B) phone number, registered in India. if you are using a phone sign in, the phone number will have to be verified.

4.
Why should I verify my phone number in PostLo?

We highly recommend getting your phone number verified, in your PostLo profile. When you create a post from a verified profile, your ad shows ‘Phone Number Verified’. This creates more confidence in your customers, that the business/ service provider is real.

5.
How can I make my post more attractive in PostLo?

Here are some best practices that we suggest following while posting in PostLo:

Do's:

Add your phone number to the profile and get it verified.

If you are adding any text (in the Specialty or Details sections), avoid grammar and spelling mistakes.

In the additional text, try to share facts, figures, and information.

If possible, tag your other social media posts/profiles (Like Instagram, Facebook) about your service for more information.

Do use pictures.

If you are sharing details like Email / Phone number, then be diligent in regularly checking the mail / always answering the calls, for customer queries.

Make use of local festivities to create new / update posts for any promotion or offer about your service.

Don'ts:

If you are adding any text, do not write in ALL CAPS

If you are adding custom images, please do not use any copyrighted images.

If you are adding custom images, don’t use low-quality blurry images.

6.
Where can I find my posts?

Once you have successfully created a post, it is saved in your account. You have to be logged in to PostLo, then go to the ‘My Account’ section, under the ‘Person Bust’ symbol, on the top right side of the Home Page.In the My Account page you can view and manage all your ads under the ‘My posts’ section. If you cannot see any ads there then just click on the plus (+) sign to expand the section. Here you can copy, edit or delete your posts.

7.
How can I save or share my favorite ads in PostLo?

In the search results page in PostLo, each ad will have a ‘Right Arrow’ icon followed by small ‘Bookmark' icon on the right side top of the post.On clicking the ‘Right Arrow’ icon will show you the URL of the post, which you can copy and send to others, by mail or message.While clicking on the ‘Bookmark' icon, will make it a ‘Solid Bookmark’ icon and it has been added to your favorite posts section. But for this feature to be activated, you must be logged in to PostLo.Once you have saved a post as ‘Favorite’, you can view under: My Account -> My saved posts sectionIf you have saved a post and cannot see it under the My saved posts section, then click on the plus (+) button to expand the section.