Web applications are
becoming ever more widely seen in the market, as the rapid growth of the
Software as a Service approach. The fact that such applications are available
to the entire world 24x7 means that the demands on support can become onerous
soon after the launch of a service. Providing round-the-clock support in the
Western world is often difficult and expensive to achieve. The cost associated
with that can mean that companies simply do not provide it condemning many if
their customers to poor service with long response times. Posted ID- novb8532